Frequently Asked Questions

1. What is Your Minimum Order Quantity (MOQ)?

We are a manufacturer and generally do wholesales. However, trial orders are also acceptable and welcome.

2. How Can I Pay for My Order?

a. Telegraphic Transfer (T/T): we accept 30% T/T deposit before production and 70% T/T balance before shipment. 100% payment before production for sample orders.

b. Western Union (W/U): we accept 100% payment via the Western Union.

c. Letter of Credit (L/C): we accept 100% L/C irrevocable at sight.

3. What Are the Shipping Costs?

Shipping cost is based on number of packages, gross weight of those packages, total package volume and destination port.

We will package your goods in the strong export standard cases. Your order will be shipped via the most economical carrier, unless you specify otherwise.

4. How About the Delivery Time?

Some of the products are in stock at our warehouse, generally we need 3~5 days to change the plugs and package them before the delivery. Regarding to the non-stock products, the lead time 10~35 days depends on your requirements on the products. We will suggest you the fastest shipping method when you need the products urgently.

5. How Can I Find Products Not on Your Website?

We have experienced consultants who know the products of these fields very well. You just need to send us the pictures and some specifications, and we will help you to find the products from our factory or our cooperative factories.

6.Can you Provide a One-stop Solution Project Design?

We can provide free 3D & CAD design solutions for various  catering projects like hotel kitchen, restaurant, bakery, supermarket, bar, etc. Kindly provide us your project plan.

7.What about the voltage and plug of the equipment?

Products will be made with specific plug and voltage consistent with the customer's local market.

8.How to get a quick offer for a commercial catering project?

Kindly send us the product list, the area & layout of the kitchen, restaurant seating number, and the menu.

9.What is the packing of the goods?

Normally products will be packed with carton, wooden frame or plywood case. If there are other requirements, please advise.

10.How is the transportation? What about door-to-door shipping?

By express, by air and by sea, depending on the specific order and customer's choice. And door-to-door service is available for some countries and regions.

11. What’s your warranty?

15-month warranty, longer than most other competitors by 3 months.